Our products and cash refunds

Because Hams products include sleepwear, lingerie and personal garments, and to respect hygiene and health standards:

  • Products cannot be returned for a cash refund once the parcel has been opened or received.
  • A refund is only available if an item is out of stock with no suitable alternative, or has a confirmed manufacturing defect.

Size exchanges

  1. Timing: request an exchange within 48 hours of receiving your order.
  2. Condition: the item must be in its original state, unworn and unwashed, with all tags and original packaging.
  3. Shipping cost: exchange shipping is paid by the customer, unless we sent a size different from the one confirmed in your order.

Manufacturing defects or a wrong order

If you receive an item with a manufacturing defect or one that differs from your order, message us within 24 hours of delivery with clear photos. We replace it with a new piece, and Hams covers all shipping both ways.

How to request an exchange

  1. Message our customer care on WhatsApp: 01043930486
  2. Share your order number and name, with a photo of the item and its original packaging.
  3. Once reviewed, we confirm a courier pickup within 2 to 4 working days.